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Customer Services Opening Hours
Monday - Saturday: 9:00 - 18:00 GMT+8
By email to us, we would get in touch with you as soon as possible.
How to ensure that you have received my email?
When you first email email@example.com you will receive an automated reply with our current lead time for replying to emails.If you do not receive this message it means that we have not received the email correctly and this is probably because your email has been blocked by our spam filter.If you have emailed us for the first time and not received a reply within 4 hours please try the following:
●Ensure the email address you are sending to is firstname.lastname@example.org
●Use the subject line: Contacting monton [and the order number if you have one]
●In the email use only the text: Please contact me
●Do not include any attachments. Following these steps should ensure your email is successfully received. We will then get back to as soon as possible and will deal with your enquiry. Please note,
●You will only receive the confirmation message when you first initiate an email with us
●You will not receive the confirmation message when you are replying to emails we have sent you.
●Once you have either received an automated reply or a reply from one of our customer service advisors subsequent emails in the same reply-chain should always be received successfully
What if I have a complaint about monton?
We've put our heart and soul - not to say the last few years of our lives - into monton and we will not allow you to become dissatisfied with us. If you have any complaint, criticism or concern about any service provided by monton, just contact us at the address above or preferably email: email@example.com. We will acknowledge your concern within 24 working hours and offer a resolution within one week.
If you would like to discuss working in partnership with the Hut Group or supplying your products to any of it's portfolio of websites please contact us on firstname.lastname@example.org